Frequently Asked Questions
Everything you need to know about our artisanal baked goods and delivery services.
How do you ensure the freshness of your baked goods during shipping?
All our items are baked to order and vacuum-sealed or placed in specialized moisture-wicking packaging. We use expedited shipping methods to ensure that your treats arrive at your doorstep within 24-48 hours of leaving our ovens.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of both gluten-free and vegan pastries. While we follow strict cleaning protocols, please note that all our products are prepared in a facility that also handles wheat, dairy, and nuts.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our support team within 24 hours for a replacement or a full refund.
How should I store my bread and pastries once they arrive?
For the best experience, we recommend consuming our products immediately. If saving for later, store bread in a cool, dry place for up to 3 days, or freeze it in an airtight bag for up to one month. Reheating instructions are included in every box.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a 'Desired Delivery Date'. We will time our baking process and carrier pickup to ensure your order arrives as close to that date as possible.
Do you provide nutritional information for your products?
Yes, a full list of ingredients and nutritional facts is available on each product page. You can also find a printed physical copy included with your shipment.